Refund & Exchange Policy​

Our aim is to provide our customers with an amazing online shopping experience which includes ensuring you are 100% satisfied with the products that you have ordered.AKADIA FASHION accepts the Refund/Exchange for the order in the same day of receiving the order for reasonable reasons as below:*If we sent you a wrong size( Example: you have ordered “S” size but we have sent ”M” size), or wrong color.

• If we sent to you a defective dress.In case of exchange or return, delivery fees will be charged, except if a mistake in the order from our side*If size didn’t fit, we accept only exchange (in this case we shall take the final decision to accept the return or exchange the order under 2 conditions:

1. Sending the order back in the same condition( New, unused, with the tags).
2. Cover the shipping costs

Return Policy

We accept returns on a case-by-case basis and for specific reasons, and specific dresses in the same day of receiving the order .

• In case the dress is defective from our side .
• In case you receive different color.
• In case the size is incorrect as you ordered .
• In case the customer order was installments (Tabby or Tamara ) if the customer order above 300 AED and the shipping was free then the amount will be refunded without the shipping fees.  
• If the order from outside the United Arab Emirates we won’t accept returns or exchanges unless the customer covers the two ways shipping fees .
• for any further info feel free to contact us at (sales@akadiafashion.com) or through WhatsApp (00971507913011)